Tuesday, November 27, 2007

Retaining Young Adult Employees

This is RecruiterGuy again to give you another quick preview of coming attractions at the CUNA YES Summit in Austin, TX on Dec. 5, 2007.

You work too hard to find great talent. Failing to retain them is a shame – and not very cost effective.

In order for you to retain high impact talent, it is very important that you have your retention fundamentals down.

The first and certainly one of the most important rules is the Golden Rule – “Treat others as you would like them to treat you.” The stories that I hear from candidates make me shake my head. If managers simply followed the Golden Rule, retention would be much higher. The concept is not magic. The execution is everything.

Have you taken the time to develop a retention process? If so, have you documented it? Are all employees aware of it? Are you focused on retention? Have you developed a leadership development plan? Succession planning is very important today as our Baby Boomer generation is beginning to move into retirement. Therefore retaining Impact Performers is more important than ever.

You certainly have developed a member retention plan. It probably focuses on great member service and great member communication. Shouldn’t that be the basis of your employee retention plan?

As we spoke in a previous blog, the young adult is used to immediate gratification. Is that expectation always possible in the business world? Of course not. However you may be creative and give them the perception of immediate gratification. Here’s a suggestion – use the CUNA courses/certification completion as incentives. Most importantly, listen to their ideas and talk in terms of their interests.

We have much to discuss. See you next week!